KeepCountRestoring requires internet access and an eligible purchase. It restores Pro access, not a copy of boards deleted from the device.
By Tyler Hillsman · Reviewed
How to do it
Open the purchase controls
In KeepCount, open Boards and choose Help & About. Find the restore option in its purchase section.
Check account and connectivity
Confirm that you are using the Apple purchase account associated with Pro and have an internet connection.
Run restore and read the result
Wait for the app’s result. Pro access restored means the entitlement is active; no active purchase found means the app did not find eligible current access.
Check the feature again
Return to your board list or Activity. If it remains unavailable, record the result and contact support before purchasing again or deleting local boards.
Subscription management and restore are different
Subscription management lets you inspect the purchase or billing status. Restore asks the app to refresh access to an existing eligible purchase. Neither recreates app data from another device.
If you intentionally canceled Pro, access may continue through its paid period. Use Apple’s subscription information and the app’s current access result to check status rather than relying on an old receipt alone.
Why some boards are missing
The free view allows three boards. When Pro is inactive, additional boards can be hidden by the access limit without being deleted by that change.
Restore an active purchase first. A Home Screen widget or Shortcut targeting a board outside current access can also need attention after the subscription state changes.
What to send support
Include the app version, OS, whether you see an error or no active purchase, and which Pro feature is unavailable. Keep payment details and private board contents out of the message.
Do not uninstall KeepCount to force a restore. Boards are stored locally, and reinstalling risks deleting the counts while doing nothing to fix an account or network problem.
Common questions
Do I need Pro to use a widget?
No. Widgets are free for accessible boards. A Pro board outside the free allowance can require restored access.
Need a hand?
Email support@keepcount.app or use the feedback form with your app version, device, system version, and what happened. Keep private board content out of your message.