KeepCountThese checks do not require Pro unless the selected board is outside the free allowance. Avoid deleting the app as a widget fix: your boards are local.
By Tyler Hillsman · Reviewed
How to do it
Check the saved result
Open the intended board in KeepCount. If its count is correct, focus on the widget configuration or redraw. If it is incorrect, check the counter mode and step before tapping again.
Confirm the selected board
Touch and hold the Home Screen widget, choose Edit Widget, and select an accessible board. A similarly named or deleted board can make an old configuration misleading.
Give each counter enough space
Try a larger widget, or enlarge the counter tile in the app’s layout editor. Tiles below the minimum comfortable tap size are omitted.
Check the expected action
Count Up adds its step; Count Down subtracts. Enter Number opens KeepCount’s keypad. Compare one deliberate test tap with the app’s saved result.
Missing labels, tiles, or colors
A very short tile can show a value without its label. That is different from a tile omitted because it cannot provide enough tap area. A simpler board or larger widget is a useful diagnostic.
Tinted widget mode emphasizes numbers and separators, rather than your saved full-color fills. Check the app before assuming your board colors were changed.
A stale value is not proof of data loss
KeepCount requests widget refreshes when values change, but the system decides when to redraw. Verify the count in the app. If the configuration remains wrong, remove and re-add the widget, keeping the app installed.
Older in-app undo actions can become unavailable after external writes. That protects newer widget or Shortcut changes from an outdated undo action; it does not mean the widget needs Pro for ordinary counting.
When to contact support
If a repeatable test changes the wrong saved counter or produces the wrong amount, note your app version, OS, widget size, counter type, step, and selected board. Send those details to support with a synthetic example if possible.
Do not send private board contents or reinstall while trying to preserve local data. An inaccessible Pro board should be checked through restore controls before being recreated.
Common questions
Why does tapping the widget open the app?
That is expected for an Enter Number counter. Its keypad lives in KeepCount. Use Count Up or Count Down if you want a numerical change from the widget.
Need a hand?
Email support@keepcount.app or use the feedback form with your app version, device, system version, and what happened. Keep private board content out of your message.
For system setup details: Apple: add and edit iPhone widgets.